These terms and conditions govern your use of the Tripco website and the travel enquiry, quotation and booking services provided by Tripco. By using this website, submitting an enquiry or confirming a booking, you agree to these terms together with any booking-specific conditions provided to you.
Tripco provides travel enquiry and booking assistance from 78 Bank Street, Maidstone, ME14 1SJ, United Kingdom. You can contact us by telephone on +44 20 8150 8553 or by email at info@tripco.uk.
We aim to keep the information on this website accurate and current. However, flight availability, fares, baggage allowances, schedules, visa requirements, hotel availability and other travel information may change without notice. Website content is provided for general information and does not constitute a confirmed booking or guarantee of availability.
Submitting an enquiry does not create a booking or contract. Any quotation is subject to availability and may change until the required payment has been received and the booking has been confirmed. Unless stated otherwise, quoted prices may include supplier charges but may exclude optional extras, amendments, baggage, seat selection, insurance, visa fees or other additional services.
A booking is confirmed only when Tripco has received the required payment and has issued written confirmation. You must review all names, dates, destinations, flight details and other booking information immediately. Any error or discrepancy should be reported to us without delay.
You are responsible for providing complete and accurate passenger information. Names must match the relevant passport or travel document exactly. Tripco is not responsible for losses, charges or travel disruption caused by inaccurate, incomplete or late information supplied by the customer.
It is your responsibility to ensure that all travellers have valid passports, visas, permits, health documentation and any other documents required for the journey. Entry, transit and health requirements vary by destination and may change. Any assistance provided by Tripco is general guidance and does not replace advice from the relevant embassy, consulate, government authority or healthcare professional.
Prices are subject to availability and may change before booking confirmation. You must pay the amount shown on your quotation, invoice or payment request by the stated deadline. If payment is not received on time, the fare or service may be withdrawn, repriced or cancelled. Any booking, card, amendment or administration charges will be disclosed before they are applied.
Where a booking is secured with a deposit, the remaining balance must be paid by the deadline stated in your booking confirmation. Failure to pay the balance on time may result in cancellation and loss of some or all amounts already paid, subject to the relevant supplier’s terms and applicable law.
Requests to change or cancel a booking must be made as soon as possible. Changes and cancellations are subject to the airline’s or supplier’s fare rules, availability and charges. Tripco may also charge a reasonable administration fee where this was disclosed before booking. Some tickets, deposits and services may be non-refundable or non-changeable.
Airlines and other suppliers may change schedules, routes, aircraft, accommodation or other arrangements. Where a supplier changes or cancels a service, the available options will depend on that supplier’s rules and applicable law. Tripco will assist you in communicating with the supplier but cannot guarantee a particular replacement, refund timeframe or outcome.
Flights, accommodation and other travel services are supplied by independent airlines, hotels, tour operators and service providers. Their own terms and conditions will apply to the services they provide. Tripco will identify the relevant supplier in your quotation, invoice, confirmation or travel documentation where applicable.
ATOL protection applies only where expressly stated and where an ATOL Certificate is issued for the booking. Your ATOL Certificate identifies the services and ATOL holder providing the protection. You should review the certificate carefully and ensure that the services you booked are listed. Services not identified as ATOL protected may not receive ATOL protection.
We strongly recommend obtaining suitable travel insurance as soon as your booking is confirmed. Your policy should provide appropriate cover for cancellation, medical treatment, missed departure, baggage, personal liability and any activities or medical conditions relevant to your trip.
You are responsible for checking flight schedules, terminal details and check-in requirements before travelling. You must arrive within the time required by the airline or supplier. Tripco is not responsible for missed services caused by late arrival, failure to check updated travel information or failure to comply with a supplier’s requirements.
Travellers must comply with the reasonable instructions, safety requirements and conditions of airlines, accommodation providers and other suppliers. A supplier may refuse service or remove a traveller where their behaviour is unsafe, unlawful, disruptive or in breach of the supplier’s rules.
If you experience a problem during your trip, report it promptly to the relevant supplier and contact Tripco so that there is an opportunity to assist. Complaints after travel should be submitted in writing with your booking reference and supporting information as soon as reasonably possible.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to applicable law, Tripco is not responsible for losses caused by information supplied incorrectly by the customer, events outside our reasonable control, or the acts and omissions of independent travel suppliers.
Travel may be affected by events outside the reasonable control of Tripco or the supplier, including severe weather, natural disasters, industrial action, airspace restrictions, political unrest, public-health measures, government action and transport disruption. Your rights and available options will depend on the circumstances, applicable law and the relevant supplier’s terms.
You may use this website only for lawful personal or business travel enquiries. You must not attempt to interfere with the website, access restricted systems, submit false information, introduce malicious code or use the website in a way that may damage Tripco or another person.
Unless stated otherwise, the Tripco name, branding, website design, text and original website materials are owned by or licensed to Tripco. They may not be copied, reproduced or commercially used without prior written permission.
Personal information is handled in accordance with our Privacy Policy. Travel bookings may require information to be shared with airlines, hotels, payment providers, government authorities and other relevant suppliers.
We may update these website terms from time to time. The version published on this page applies from the date it is posted. Booking-specific terms already agreed with you will continue to apply to that booking unless a lawful change is agreed or required.
These terms are governed by the laws of England and Wales. If you are a consumer, you may also have the right to bring proceedings in the part of the United Kingdom where you live. Nothing in these terms affects your statutory consumer rights.
Questions about these terms can be sent to info@tripco.uk or raised by calling +44 20 8150 8553.